When the pandemic first hit, the panic was the gut reaction across the country. It may feel much longer than two years ago when we crowded into grocery stores for toilet paper and disinfectants. Before we knew it, we were walled off from the friends we love. The luckiest among us were walled in with […]
Every day, we’re inundated with chilling news of data breaches, as well as damning allegations of our favorite companies basically spying on us. While customer data is giving companies unprecedented insight into how to better serve their clientele, it also opens the door to serious breaches of public security, privacy, and trust. In this environment, […]
Every time a customer engages with us, they speak volumes about what works and what doesn’t. They tell us how to better reach and serve them. They give us a wealth of information, often without saying a word. Now and certainly in the future, leading businesses are defined by how well they can hear this […]
How has the pandemic impacted your professional life? If things are a little out of whack since 2020 began, you’re certainly not alone. At COCARD, we see opportunity in any change, even the seismic shift of the last couple of years. We turned a challenge into an opportunity, growing our member-owned network by over 40% […]
You probably remember the first time you saw it, that moment of confusion, curiosity, and interest. You watched the person in front of you in line simply wave their phone over the credit card reader, and after the confirmation ding, the receipt was printed and they were on their way. What the heck just happened? […]
Credit card fraud, one of the most common forms of identity theft, is on the rise. Already a pernicious problem before 2020, the pandemic sent the number of fraud incidents skyrocketing, costing Americans billions of dollars. In 2021, the cost of credit card fraud was estimated at a whopping $8 billion. The number of victims […]
As businesses continue to feel the pain of the COVID-19 pandemic, merchants in Kansas are breathing a sigh of relief. This is because recently a state law that banned surcharging in Kansas was declared unconstitutional. This means that business owners can now legally share their processing fees with their customers by adding a surcharge to […]