Picture this: your business just received an urgent message from a customer about a payment issue. Before your support team even gets a chance to respond, an AI-powered chatbot on your website steps in and resolves the problem instantly. A few days later, you wake up to learn a fraudulent transaction from a stolen card […]
We know that surcharges for using a card can add up to a big bill every year for businesses. It makes sense to pass some of that cost along to the customers that incur them, not the ones who pay in cash. NCAs (non-cash adjustments) are gaining steam among merchants, and in most of the […]
Every day, we’re inundated with chilling news of data breaches, as well as damning allegations of our favorite companies basically spying on us. While customer data is giving companies unprecedented insight into how to better serve their clientele, it also opens the door to serious breaches of public security, privacy, and trust. In this environment, […]
Every time a customer engages with us, they speak volumes about what works and what doesn’t. They tell us how to better reach and serve them. They give us a wealth of information, often without saying a word. Now and certainly in the future, leading businesses are defined by how well they can hear this […]